Privacy Policy

Who we are

This website is operated by Average Joe. In this Privacy Policy, “Average Joe”, “we”, “us” and “our” refer to Average Joe. You can contact us at info@ajeveryday.com.

Personal information we collect

We may collect personal information including name, email address, phone number, billing address, shipping address, order details, payment confirmation details, customer support messages, product reviews, marketing preferences, website usage information, IP address, device information, browser type and cookies.

How we collect information

We collect information when you visit our website, place an order, create an account, subscribe to emails or SMS marketing, contact us, submit a review, enter a promotion, interact with social media, or use website cookies or tracking tools. We may also receive information from ecommerce platforms, payment providers, fulfilment partners, analytics tools and advertising platforms.

How we use information

We collect and use personal information to process and fulfil orders, take payment and prevent fraud, print, pack and ship products, provide order updates, respond to support requests, manage returns and exchanges, improve our website and products, send marketing where permitted, run promotions, comply with legal obligations and protect our business, customers and website.

Payment information

Payments are processed by secure third-party payment providers. We do not store full credit card numbers on our own systems.

Marketing emails and SMS

If you subscribe or opt in to marketing, we may send emails or SMS messages about products, promotions, launches and Average Joe updates. You can unsubscribe at any time using the unsubscribe link, replying STOP where available, or contacting info@ajeveryday.com. We will still send non-marketing messages such as order confirmations, shipping updates and customer service replies.

Cookies and tracking

Our website may use cookies and similar technologies to keep the website working, remember cart and checkout details, understand traffic, improve performance, personalise content, measure advertising performance and retarget visitors with relevant ads. You can manage cookies through your browser settings.

Sharing information

We may share personal information with trusted third parties who help us operate our business, including ecommerce platform providers, payment processors, fulfilment partners, shipping companies, email and SMS providers, analytics and advertising platforms, customer support tools, IT and security providers, professional advisers and authorities where required.

Overseas disclosure and security

Some service providers may be located outside Australia, which means your information may be stored or processed overseas.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No online system is completely secure.

Retention, access and complaints

We keep personal information for as long as reasonably needed to provide products and services, manage support, comply with tax, accounting and legal obligations, resolve disputes, prevent fraud and maintain records.

You can contact us to request access to, or correction of, personal information we hold about you. If you have a privacy concern, contact info@ajeveryday.com.

Children, links and changes

Our website is not intended for children under 16 and we do not knowingly collect personal information from children under 16 without appropriate consent. Our website may contain third-party links. We are not responsible for third-party privacy practices. We may update this Privacy Policy from time to time.

Contact

For privacy questions or requests, contact Average Joe at info@ajeveryday.com.