Average Joe policies
At Average Joe, we want you to love what you ordered. Because many products are made to order, printed after purchase, or fulfilled through production partners, our returns process is a little different from a standard retail store.
Nothing in this policy limits your rights under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a refund, replacement or repair if your item is faulty, not of acceptable quality, significantly different from the product description, unsafe, does not do what it is supposed to do, was supplied incorrectly, or has a major problem.
Because many Average Joe products are printed, prepared or fulfilled after you place your order, we generally do not offer refunds or exchanges for change of mind. This includes ordering the wrong size, wrong colour, wrong product, changing your mind, not liking the fit or style, deciding you no longer want the item, or delays that are still within the estimated delivery timeframe.
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at info@ajeveryday.com. Include your order number, full name, description of the issue, clear photos of the item, photos of packaging if damaged, and any details that may help us understand the issue.
Please contact us within a reasonable time after receiving your order if there is a problem. For damaged, incorrect or visibly faulty items, we recommend contacting us within 7 days of delivery so we can resolve the issue quickly.
Unless required under Australian Consumer Law, we generally cannot accept returns for change of mind, wrong size selected by the customer, wrong colour selected by the customer, personalised or made-to-order items, worn, washed or used items, items damaged by misuse or poor care, items with removed tags or packaging, or items affected by normal wear and tear.
Because many products are made to order, we may not always be able to offer size exchanges. If an exchange is approved, the item must usually be unworn, unwashed, unused, in original condition, and returned within the timeframe we provide. Return shipping costs for size exchanges may be the customer’s responsibility unless the item was faulty or incorrectly supplied.
Please contact us before sending anything back. If your return is approved, we will provide return instructions.
If a refund is approved, it will be processed back to your original payment method where possible. Shipping fees may not be refundable unless required under Australian Consumer Law or the issue was caused by us.
If a replacement is approved, we will arrange for a new item to be produced and shipped to you.
Sale items and discounted products are treated the same as full-price items under Australian Consumer Law. We do not offer change-of-mind refunds simply because an item was purchased on sale or with a discount code.
Slight variations may occur due to screen settings, lighting, garment size, print method, fabric type or production process. Small variations are not usually considered faults unless the item is significantly different from the product description.
Please follow care instructions. We are not responsible for damage caused by incorrect washing, tumble drying when not recommended, ironing directly over prints, bleach, harsh detergents, misuse, alterations or normal wear and tear.
For returns, refunds, replacements or exchanges, contact Average Joe at info@ajeveryday.com and include your order number.