Average Joe policies

Shipping Policy

Last updated: May, 2026

At Average Joe, we make everyday clothing for everyday people. Some products are printed or prepared after you place your order, which means your item may take a little longer than a standard warehouse product. It also means we avoid unnecessary waste.

Where we ship

We currently ship to customers in Australia. We may offer international shipping from time to time. If international shipping is available, the shipping cost and estimated delivery timeframe will be shown at checkout.

Order processing time

Most orders are processed, printed, packed and dispatched within 2-7 business days. During busy periods, product launches, sales, public holidays or supplier delays, processing may take longer. If there is a significant delay, we will contact you using the email address provided at checkout.

Delivery timeframes

Estimated delivery after dispatch: Metro Australia 3-8 business days, Regional Australia 5-12 business days, Remote Australia 7-15 business days. These are estimates only. Delivery may be affected by courier delays, weather, customs, peak periods or other events outside our reasonable control.

Print-on-demand and split shipments

Some Average Joe products may be printed or fulfilled by different production partners. Items in the same order may arrive separately, you may receive more than one tracking number, and some items may be dispatched earlier than others. You will not be charged extra shipping because we choose to split an order.

Shipping costs and tracking

Shipping costs are calculated and shown at checkout before you complete your order. All prices are displayed in Australian dollars unless stated otherwise.

Once your order has been dispatched, we will send a shipping confirmation email with tracking details where available. Tracking updates may take 24-48 hours to appear after dispatch.

Incorrect shipping details

Please check your shipping address carefully before placing your order. If you enter the wrong address, contact us immediately at info@ajeveryday.com. We will try to update the address before the order is processed, but cannot guarantee changes once production or shipping has started. If an order is returned because of an incorrect or incomplete address, we may need to charge a re-shipping fee.

Lost, delayed or damaged deliveries

If your order appears lost, heavily delayed or arrives damaged, contact us at info@ajeveryday.com with your order number and photos if relevant. We will work with the courier or fulfilment partner to investigate and help resolve the issue. Nothing in this policy limits your rights under the Australian Consumer Law.

Contact

For shipping questions, contact Average Joe at info@ajeveryday.com.